Terms & Conditions of Sale

02Identity of the seller

The Site and the ADZENCLICK brand are operated by the company identified below, whose details also appear on every invoice:

• Legal name: POMELOOS LTD — a private company limited by shares.
• Registered office: 20 Wenlock Road, London N1 7GU, England, United Kingdom.
• Registration: incorporated in England and Wales, Companies House company number 17387605.
• Email: support@adzenclick.com (answered within 24 hours on business days).
• Director of publication: the director of POMELOOS LTD.

03Scope & acceptance

These Terms apply, without restriction or reservation, to every sale of Products concluded through the Site to consumers. They prevail over any other document. Ticking the acceptance box (or clicking the payment button, which is clearly labelled as an obligation to pay) constitutes express acceptance of these Terms.

The applicable version of the Terms is the one online on the day of your Order; we archive each version. We may amend these Terms at any time for future orders; amendments never apply retroactively.

The Site is intended for consumers. Purchases for resale or in commercial quantities may be refused. Persons under 16 may only order through their legal representative.

04Products & companion app

05Prices & taxes

Prices are expressed in euros (€). The taxes and import duties applicable to your delivery are either calculated and collected at checkout, or payable on import to the carrier — whichever applies to your destination is stated clearly in the order summary before you pay, and is detailed in Article 8 of the Shipping & Returns policy. You are never charged an amount that was not displayed to you beforehand.

The price charged is the price displayed on the day of the Order. Shipping costs, and any taxes we collect, are itemised in the order summary before you confirm payment — you never pay an amount that was not displayed.

In the event of a manifest pricing error (a price derisory compared with the real value of the Product), we may cancel the Order and refund any amount paid, which you acknowledge and accept.

06Formation of the contract

The steps to conclude the contract are: (i) selection of the Product and quantity; (ii) review of the order summary — Products, prices, delivery address and method; (iii) acceptance of these Terms; (iv) payment via the secure checkout. Before payment you can identify and correct any input error.

The contract is formed when we send the order confirmation email, which constitutes acknowledgement of receipt of the Order. We recommend keeping it. The contract is concluded in English; the essential contractual provisions are stored by us and accessible in your confirmation email.

We may refuse or cancel an Order for legitimate reasons: serious suspicion of fraud, abnormal quantities for a consumer, existing payment dispute, or Product unavailability. Any amount already paid for a refused Order is refunded in full within 14 days.

07Payment & security

Payment is due in full at the time of the Order. It is processed exclusively by the PCI-DSS-certified Shopify checkout; card data is entered on Shopify’s secure infrastructure and never reaches our servers. Transactions are protected by TLS encryption and, where applicable, strong customer authentication (3-D Secure) as required by PSD2.

Accepted payment methods are those displayed at checkout (major credit and debit cards and available express payment options). In the event of payment refusal by the issuer, the Order is not formed.

08Delivery

We deliver to the countries listed at checkout (European Union, United Kingdom, Switzerland, Norway, Monaco). Orders are handed to the carrier within 1–2 business days; indicative delivery times per destination appear in the Shipping & Returns policy and at checkout.

In accordance with Directive 2011/83/EU and the UK Consumer Rights Act 2015, unless a different date is agreed, we deliver without undue delay and at the latest 30 days after conclusion of the contract. If we fail to do so, you may require delivery within an additional reasonable period, and terminate the Order for a full refund if we still fail.

Risk of loss or damage to the Products passes to you when you, or a third party you designate (other than the carrier), take physical possession of them. Upon delivery, please check the parcel and notify visible damage to the carrier and to us as soon as possible.

09Right of withdrawal — EU (14 days)

If you are a consumer in the European Union, you may withdraw from the contract without giving any reason within fourteen (14) days from the day on which you, or a third party designated by you, acquire physical possession of the Product (Articles 9 to 16, Directive 2011/83/EU).

10Cancellation right — United Kingdom (14 days)

If you are a consumer in the United Kingdom, you benefit from an equivalent right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: 14 days from delivery to cancel without reason, notification by any unambiguous statement, return within 14 days of notification, refund (including basic delivery charges) within 14 days of our receiving the goods back or receiving your proof of return, by the original payment method.

The provisions of Article 9 regarding return costs and diminished value apply identically.

11Voluntary 30-day money-back guarantee

Independently of Articles 9 and 10, we grant you a commercial guarantee: thirty (30) days from delivery to return the Product, for any reason, against a full refund of the product price. The process and conditions are set out in the Refund Policy, which forms part of these Terms.

12Legal guarantee of conformity — EU

For EU consumers, we are liable for any lack of conformity existing at the time of delivery and becoming apparent within two (2) years of delivery (Directive (EU) 2019/771, as implemented in your country — some Member States provide longer periods). A lack of conformity appearing within one year of delivery is presumed to have existed at delivery, unless we prove otherwise or the presumption is incompatible with the nature of the goods or defect (several Member States extend this presumption to two years).

In case of lack of conformity you are entitled, free of charge and within a reasonable time: first to repair or replacement (your choice, unless impossible or disproportionate); failing that, to an appropriate price reduction or termination of the contract with full refund. All shipping costs of the remedy are borne by us. You also retain any national guarantee against hidden defects (e.g. articles 1641 et seq. of the French Civil Code).

13Statutory rights — United Kingdom

For UK consumers, under the Consumer Rights Act 2015 the Product must be of satisfactory quality, fit for purpose, and as described. If it is not: within 30 days of delivery you have the short-term right to reject the Product and receive a full refund; after 30 days and up to six years (five in Scotland) you are entitled to a repair or replacement, and if that fails or cannot be provided within a reasonable time, to a price reduction or the final right to reject with a refund (which may be reduced for use after the first six months).

14Returns procedure

For any return — withdrawal, cancellation, 30-day guarantee, or warranty — write to support@adzenclick.com with your order number. We reply within 24 hours on business days with the return address and, for warranty returns, a prepaid label. The detailed procedure appears in the Shipping & Returns policy.

15Liability

The Product is an aid to managing screen time; the results obtained depend on your use. We are liable for damage caused by our breach of these Terms or by our negligence where it was foreseeable, but not for loss that is not foreseeable, nor for loss connected with a business activity.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your statutory rights, or for any liability that cannot be excluded or limited under applicable law.

We cannot be held liable for non-performance attributable to your own act, to the unforeseeable and insurmountable act of a third party, or to force majeure (Article 17).

16Intellectual property

The Site, the ADZENCLICK name and logo, the design of the Product and its packaging, the App, and all texts, photographs, and graphic elements are protected by intellectual property rights and remain our exclusive property or that of our licensors. The sale of a Product transfers no intellectual property right. Any reproduction, modification, or exploitation not expressly authorised is prohibited.

17Personal data

Personal data collected at ordering is processed in accordance with the EU GDPR and the UK GDPR / Data Protection Act 2018, for the purposes and durations detailed in our Privacy Policy, which forms part of these Terms.

18Force majeure

Neither party is liable for any failure or delay caused by an event beyond its reasonable control — including natural disaster, epidemic, strike, carrier or network failure, act of public authority. Obligations are suspended for the duration of the event. If it continues for more than sixty (60) days, either party may terminate the affected Order and undelivered Products are refunded in full.

19General provisions

• Severability — if any provision of these Terms is held invalid, the remainder continues in force; the invalid provision is replaced by a valid provision closest to its intent.
• No waiver — our failure to enforce a provision at a given time is not a waiver of the right to enforce it later.
• Assignment — you may not transfer your rights under an Order without our consent; we may assign to an affiliate provided your rights are unaffected.
• Notices — notices to us are validly given at support@adzenclick.com; notices to you at the email address of your Order.
• Evidence — the computerised records of the Site and of Shopify constitute proof of orders and payments, unless proven otherwise.
• Archiving — order documents are archived for the legally required period and can be provided on request.

20Governing law & disputes

These Terms are governed by the laws of England and Wales, the place of establishment of the Seller. If you are a consumer habitually resident in the European Union or the United Kingdom, you also benefit from the mandatory protective provisions of the law of your country of residence, and you may bring or defend proceedings before the courts of that country (Regulation (EU) 1215/2012; UK rules of jurisdiction).

Before any court action, contact us — the vast majority of issues are resolved amicably within days. If we cannot agree, EU consumers may contact the European Consumer Centre in their country of residence (eccnet.eu), which assists with cross-border purchases free of charge, and may use any national alternative dispute resolution body competent for the dispute. UK consumers may seek free advice from Citizens Advice (citizensadvice.org.uk, 0808 223 1133). Please note that the European Commission’s Online Dispute Resolution platform was permanently discontinued on 20 July 2025 and is no longer available.