ADZENCLICK
Legal

Refund Policy

Try Adzenclick for 30 nights and 30 mornings. If your screen time doesn’t drop, send it back — full refund of the product price. This policy sets out that commercial guarantee in detail, alongside the statutory rights you always keep in the European Union and the United Kingdom. It supplements our Terms & Conditions of Sale.

Last updated: August 14, 2026

30 d
to change your mind, any reason
14 d
maximum to issue your refund
100%
of the product price refunded
€0
return costs for faulty items

01The 30-day money-back guarantee

We grant every consumer a commercial guarantee of satisfaction: thirty (30) days from the delivery date to return the Product, for any reason — including no reason at all — against a full refund of the product price. “It just wasn’t for me” is a perfectly valid reason.

This guarantee is granted voluntarily by us within the meaning of Article 17 of Directive (EU) 2019/771 (commercial guarantee) and applies in addition to your statutory rights, which it can never restrict. Where several regimes are open to you, you may always rely on the most favorable.

1.1 Conditions

  • The request must be made within 30 calendar days of the delivery date shown by the carrier’s tracking.
  • The Product must be returned complete where possible (device, USB-C cable, quick start guide), in a condition consistent with normal trial use.
  • Missing accessories or damage beyond normal trial use may give rise to a proportionate deduction, communicated before the refund.
  • The guarantee covers one device per household per order for change-of-mind returns in abnormal quantities (anti-abuse clause); statutory rights remain unaffected.

02Your statutory rights — European Union

2.1 Withdrawal (14 days)

Directive 2011/83/EU grants you 14 days from delivery to withdraw without reason. The refund then covers the product price and standard outbound delivery costs, within 14 days of your notice (we may withhold until receipt of the goods or proof of dispatch). Full detail and model form: Terms & Conditions, Article 9.

2.2 Legal guarantee of conformity (2 years)

Under Directive (EU) 2019/771, a Product that is defective or non-conforming at delivery entitles you — for at least two years — to repair or replacement free of charge, and failing that, to a price reduction or termination with a full refund, all shipping costs borne by us. See Terms & Conditions, Article 12.

03Your statutory rights — United Kingdom

  • Cancellation (Consumer Contracts Regulations 2013): 14 days from delivery to cancel without reason, with refund of the product and basic delivery charges.
  • Consumer Rights Act 2015 — short-term right to reject: within 30 days of delivery, a faulty product entitles you to a full refund.
  • Consumer Rights Act 2015 — after 30 days: right to repair or replacement; if impossible or unsuccessful, right to a price reduction or final rejection with refund (possibly reduced for use after the first 6 months). These rights last up to 6 years (5 in Scotland).

04How to request a refund

  • Step 1 — Email support@adzenclick.com with your order number (in your confirmation email). No justification is required for the 30-day guarantee.
  • Step 2 — We reply within 24 hours on business days with the return authorisation, the return address, and — for faulty products — a prepaid return label.
  • Step 3 — Ship the Product with a tracked service within 14 days and keep the proof of postage.
  • Step 4 — On receipt we inspect the return, confirm by email, and issue the refund (Article 5).

Never return a parcel without contacting us first: parcels received without a return authorisation cannot be matched to an order and delay your refund.

05Refund method & timing

Refunds are always issued to the payment method used for the order — we never refund by voucher unless you expressly request it. Timing:

  • 30-day guarantee: within 14 days of receipt of the return in our warehouse.
  • Statutory withdrawal/cancellation: within 14 days of your notice, subject to receipt of the goods or proof of dispatch.
  • Faulty products: within 14 days of confirmation of the defect (which we do promptly on receipt, or on the basis of your photos).

A confirmation email is sent the day the refund is executed. Depending on your bank, crediting may take an additional 2 to 5 business days.

06What the refund covers

  • Product price — always refunded in full (subject to Article 1.1 deductions for incomplete or damaged returns).
  • Outbound delivery costs — refunded for statutory withdrawal/cancellation (standard rate) and for faulty products; not refunded for returns under the voluntary guarantee made after the statutory 14-day window.
  • Return shipping costs — borne by you for change of mind; borne by us for faulty, damaged, or incorrect items (prepaid label or reimbursement on receipt).
  • Import duties and taxes collected by destination authorities (non-EU) — not refundable by us; they can generally be reclaimed from your customs authority.

07Defective products

A Product that arrives damaged, presents a defect, or stops functioning under normal use is handled under the legal warranties — not under the 30-day guarantee — for their entire duration (2 years EU / up to 6 years UK). Concretely: describe the issue at support@adzenclick.com (photos or a short video help), and we choose with you the fastest remedy — immediate replacement, repair, or refund — always with shipping at our expense.

08What is not covered

  • Change-of-mind returns notified more than 30 days after delivery (legal warranties for defects continue to apply).
  • Damage caused intentionally or by abnormal use: disassembly, modification, immersion, crushing.
  • Normal wear (marks, micro-scratches) that does not affect the functioning of the device.
  • Products purchased from third parties: only purchases made on this website are covered by this policy — for a purchase elsewhere, contact the reseller.

09Exchanges

For a change of color or a gift error, we process exchanges as a return followed by a new order: return your device under Article 4 and order the desired version at any time — no need to wait for the refund. For a faulty device, the replacement ships directly, at our expense, without a new order.

10Summary table

  • Changed your mind, ≤ 14 days (EU/UK statutory) → product + standard outbound shipping refunded; return postage yours.
  • Changed your mind, 15–30 days (our guarantee) → product price refunded; return postage yours.
  • Faulty / damaged / wrong item, any time within the legal warranty → full refund or replacement, all shipping ours.
  • Parcel lost by carrier → full refund or free reshipment, your choice.
Questions about this policy?

Our team answers every message within 24 hours on business days — clearly, and in plain language.

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